Refund & Return Policy

We want you to love your TrophySmack order. If there's an issue, we're here to help. Our return and refund policy depends on whether or not your order was customizable or non-customizable. Let's break it down:

Returns

• Return requests for non-custom products must be submitted within 14 days of delivery.

• Items must be unused, undamaged, and in their original condition.

• Customers are responsible for return shipping costs.

• Returns must be approved by our Customer Support team before being sent back.

Custom Products

• Custom and personalized products are non-refundable and non-returnable.

• Please carefully review all names, dates, text, photos, logos, and design details before submitting your order, as customer-submitted errors are not eligible for refunds or replacements.

Damaged, Defective, or Incorrect Orders

• If your order arrives damaged, defective, or incorrect, contact support within 14 days of delivery.

• Include your order number and photos of the product and packaging.

• Our team will review the issue and provide an appropriate resolution.

Lost or Stolen Packages

• TrophySmack is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

• If you purchased Shipping Protection, you must contact support within 14 days of delivery to submit a claim.

Need Help?

Email support@trophysmack.com and our team will be happy to assist you.