FAQ

Oh hey, I didn’t see you there. I was just getting in some quality time with this trophy, which represents the single greatest achievement of my life. Just don’t repeat that to my family.

Think back on your fantasy football season and how you destroyed your opponent every week. Remember every painstaking roster move, each action the perfect gamble. That same level of pride applies to your kid’s softball team, your dad’s bowling league, and your company’s recognition awards. At TrophySmack, we bottle all of those amazing moments, distill them, and pour every ounce of their greatness into our trophies (and other epic recognition items).

Fantasy leagues, sports teams, and corporations across the country have been rocking that same tired trophy year after year… just like the one you got in 1989 for completing the local Karate-4-Kids class. You may have found yourself asking, “After all this time, why haven’t these lame trophies ever changed!?” 

We asked ourselves the same question in January of 2018 and that’s how TrophySmack was born. We’ve developed a collection of unique and customizable trophies, along with other innovative recognition items, made to represent hard-earned victories everywhere! 

Many of our trophies come with a custom plaque and swappable topper that the coach or commissioner can update each season, allowing the previous winner to hold onto those pieces and remember the year they were numero uno. Over time, they’ll never become boring, as our talented team of designers continually create new toppers. Between the swap tops, customizable plaques, anodized metal column colors, and 26” - 56” sizes, there are thousands of unique trophy combinations possible.  

Maybe your needs are far more simple and you just want a badass trophy cup fit for a king (or queen). We’ve got those. Blinged-out championship rings? Yep. Custom championship title belts? We’ve got unlimited styles and combinations of those too! 

Or maybe you don’t want a trophy at all. Feast your eyes on WallSmack… vibrantly colored wall art printed on sturdy stainless steel, with a wall-safe magnetic mount. Customize a one-of-a-kind piece or find the perfect representation of your win, created by one of our amazing in-house artists. So, go ahead… be the architect of your own awesomeness. Level up celebrating life’s greatest moments with TrophySmack today!

TrophySmack has a trophy for every occasion you can think of! Our new "Shop by Interest" feature lets you find the perfect trophy for any occasion!

We have fully customizable Championship Rings, Championship Title Belts (in 3 sizes), and our newest collection WallSmack (metal wall art) that can all be customized to celebrate even the most obscure kind of champions.

We are happy to announce the successful launch of our new "Shop by Interest" feature! Now you can easily find the perfect hardware for any occasion.

Join our mailing list and stay up to date on all of our newest additions.

All returns must be undamaged and in their original condition to qualify for a refund on non-custom products.

User errors made during the custom design process, such as misspellings, incorrect colors, incorrect logos or photos, etc. are non-refundable.

Customer modified products are not eligible for a refund.

We are able to correct these situations if the customer purchases a replacement piece.

Championship Belt Replacement Front and Side plates are available for purchase.

• Replacement Front Plate for The Ultimate 6lb Custom Championship Belt
• Replacement Front Plate for Custom 2lb Championship Belt - Youth Size Title Belt
• Replacement Side Plates for The Ultimate 6lb Custom Championship Belt

TrophySmack Trophy Toppers can be swapped!

Our trophies are designed to represent your current Fantasy Champion. Instead of passing around the same tired trophy year after year, update it annually by choosing a custom-curated trophy topper and pairing it with a clever custom plaque! Our team of creative geniuses releases new Trophy Toppers throughout the year.

Trophy topper designs and corresponding plaques can be found here.

While polarizing politics and religions might be bad for mankind, they provide the perfect opportunity for humor and smack talk in the safe, contained environment of Fantasy Sports.

TrophySmack’s purchasing solution enables State, Local, Education (SLED) and other tax exempt companies to order with ease, including the use of purchase orders.

Please use the link below to fill out the Account Creation form to ensure you are set up for success when shopping with a Purchase Order or Tax Exemption!

Want to make your award truly one-of-a-kind?
You can upload anything you like—photos, artwork, company logos, even your favorite meme! TrophySmack makes it easy (and fun) to customize awards with our powerful design tool. High resolution art files are required to provide you with the best product. Preferred file types - vector, png, jpeg. 

Need something super specific?
Whether it’s a large team order or a totally custom request, our Support Team is here to help. Just send us an email, and we’ll work with you to bring your vision to life—no matter how unique it is. Additional fees may apply.

Custom Product Sizing

At TrophySmack, some of our products—including Championship Belts, Rings, Trophy Plaques, and other select items—are designed with fixed dimensions. Which means they cannot be changed or customized. The specifications of each product are listed on each items product page. Please review these specs before placing your order to ensure the item is the right size for you.

If you have specific needs or help choosing the right item for your event, feel free to reach out to our support team at support@trophysmack.com or use our live chat feature.

Our Design Tool is super simple.
It walks you through everything step-by-step: pick your colors, add text, upload a photo or logo—it’s all easy and intuitive. You'll be able to preview in real time before your purchase so you'll get it exactly as you want it.

No file to upload? No problem!
You can choose from hundreds of graphics across tons of categories to make it yours.

Submitting custom graphics is a straightforward process. During your order process, there's a designated spot for your unique design. Upload your graphics, and if you encounter any obstacles, our support team is ready.

You can avoid any delays in production by uploading one of the following file formats in high resolution. Preferred file types are vector, png, jpeg.  

If there's an issue with the artwork, don't worry. Our support team will reach out to you.

We may request a higher-resolution image or suggest some changes to make sure your trophy or belt meets your expectations. Rest assured, we won't proceed until you're completely satisfied with the design.

The better question is… what occasion doesn’t call for TrophySmack hardware!? 

Father’s Day, bridal party gifts, employee recognition, top customers, tournament champions, birthdays, baby showers, graduations, Arbor Day… basically ANY reason to celebrate is a reason to give TrophySmack hardware!  

Design your very own championship ring, title belt, or WallSmack wall art to represent any of life’s celebratory moments. Upload your own logos, artwork, and photos, or pick and choose from our amazing collection of design elements, then add text to make it extra special.

Thinking about creating a custom acrylic, resin, or metal product? 

Minimum Order: We require a minimum order of 100 units, along with an up-front design fee of $1,000.

Fabrication: Our custom mold process is handled by expert fabricators to ensure top-notch quality.

Final Production & Shipping Costs: Once your mold or acrylic is ready, production time and shipping costs will vary based on factors like order quantity, design complexity, material availability, and when you need your product in hand.

Please note, certain products are unable to be customized.

Of course. When uploading your design, you have the option to remove the background, or keep it, if you prefer. 

Our customer service team is always available to assist you in fine-tuning your custom design.

We're happy to offer bulk order discounts starting with purchases of 10 or more products. Whether you’re placing an order for trophies, plaques, or other award items, you'll enjoy significant savings when you buy in bulk.

If you're interested in placing a large order or would like more details on pricing, feel free to send us a message, we're here to assist and ensure you get the best deal possible!

Production times vary by product, level of customization, and seasonality. Please see the production times listed on the product page of the item you need for a more specific answer. 

In general, non-custom, non-engraved products are fulfilled within 2-3 business days unless otherwise noted. Engravings and WallSmack, on average, ship within 5-7 business days, and DIY custom-designed hardware within 1-2 weeks (depending on the level of customization). 

If you’ve worked with our in-house design team on a super custom design, you’ll be quoted a production time following the approval of your artwork proof. Thanks for your patience!

Our laser engraved plates have an adhesive backing, enabling easy and flexible placement on your trophy or belt. 

We use a special, super thin, acrylic material called "FlexiGold" and "FlexiSilver", to give the sleek appearance of brushed metal with a matte black finish.

Free engraved name plates included with our perpetual trophies are for current and past champions.  Future winner name plates are available for purchase.

Free engraved name plates included with our perpetual trophies are for current and past champions.  Future winner name plates are available for purchase.

TrophySmack 26”-56” Perpetual Trophies can hold up to 19 years of winners on the front three surfaces, and a total of 48 nameplates when all five sides of the trophy base are utilized.

Our Square Base Perpetual Trophies hold up to 24 years of winners! The front side holds the custom engraved league plate and the three remaining sides can each hold 8 nameplates.  

Championship Belts hold up to 12 years of winner nameplates.

We auto-size the font to account for large names and team names. The character limit should not exceed 20 per line.

Championship Belts hold up to 12 years of winner nameplates.

We auto-size the font to account for large names and team names. The character limit should not exceed 20 per line, but we can get creative if needed (that’s a long name!)

Our engravings have an adhesive backing and are cut to fit perfectly on your Trophy or Belt Side Plate.  For trophies, place the league plate at the middle-top of the front surface, lining up corner to corner on the left and right side.  

The side plates of the belt will have a football field design with notches along the edges that indicate where the name plates should be placed.  Our side plates look great with or without engraved name plates, but we all know it looks best when YOUR name is inscribed into the history books!

Because of the nature of our laser engraved name plates, we do not offer blank name plates for free with perpetual trophy purchases.  

If this is upsetting news, please hear us out…  Blank name plates would have to be peeled off your trophy base at the end of the season, driven to your local musky trophy shop, and cost around $20. You'll risk alignment and fonts not being correct, thus wasting half your day on an experience that’s supposed to be fun. 

Once you crown a champ, additional engravings can be purchased here for just $9 shipped right to your door- with the correct size, font, and formatting- ready to be affixed into history on your TrophySmack trophy.

Check your packing slip as your engravings will be stapled to the back to ensure that they are not lost or damaged in transit. 

If your engravings are not attached to the back of your packing slip, please allow 3-5 days for production plus shipping time for engravings.

Typically, engravings ship together with your order. On rare occasions if you are purchasing from Amazon or Etsy, your engravings will ship separately from your hardware. 

Mistakes happen. If there’s an error with your engraving, let us know. 

Please reach out to our support team via support@trophysmack.com with the following information.

YEAR (Line 1) : 

TEAM NAME (Line 2) :

WINNER NAME (Line 3) :

Yes, you can! CLICK HERE TO TRACK

We offer free shipping for orders over $40 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

If your product is damaged or defective, we will replace it free of charge once we understand what went wrong. We will need the following information to begin the replacement process:

• Image of your broken product
• Image of your packaging
• Image of your packing slip that was included with your order

Please reach out to our support team via support@trophysmack.com with the following information and our support team will get you taken care of!

Yes, we do!

At checkout, you can upgrade to Rush Fulfillment + Overnight Shipping for an additional charge.

• With Rush Fulfillment, production time is 1 day plus overnight shipping.
• Any issues with photo upload quality, edit requests after the order is placed, or other modifications may cause delays.

Rush Orders Requested After Purchase: If you request Rush Fulfillment after checkout, an additional rush fee per product will apply.

If your order arrives damaged, you can use the self-service panel on our homepage, or email us at support@trophysmack.com with the details. If the damage is minimal, such as scraped paint, we may have the option of sending touch-up paint.

Please Note: TrophySmack is not liable for lost or stolen packages once they have been delivered to the address provided at checkout. If your tracking information shows that your package was delivered, but you have not received it, please contact the shipping carrier directly to file a claim.

We offer additional shipping options such as 2-Day Air and Next-Day Air.  These shipping options are available to select during checkout.

Estimated Delivery times are provided during checkout and may vary depending on the level of customization your order requires.

General Fulfillment Time of 1-3 Business Days:
Non-Custom FFL Championship Belts
Other Non-Custom Items (not including WallSmack)

General Fulfillment Time of 3-5 Business Days:
Engravings
Trophies with Engravings
Belts with Engravings
WallSmack Metal Wall Art

General Fulfillment Time of 7-10 Business Days:
Custom Championship Belts
Custom Rings

**Please note that fulfilment times do not include shipping time.

High order volume can create delays in fulfillment. Please note certain high volume periods can occur during Fantasy Football season (August & January).

It’s been said that every time a TrophySmack Trophy gets damaged a unicorn loses its horn. We certainly wouldn't want that to happen!

If your order arrives damaged, you can use the self-service panel on our homepage, or email us at support@trophysmack.com with the details. If the damage is minimal such as scraped paint, we may have the option of sending touch up paint.

Please hang on to the original packaging and damaged product so FedEx can pick up for inspection (if needed)... but don't worry, we’ll make everything right and deal with FedEx in a dark alleyway later.

We proudly ship to over 40 countries worldwide. Below is the full list of countries we currently ship to:

Australia (AU), Austria (AT), Belgium (BE), Brazil (BR), Canada (CA), Chile (CL), China (CN), Colombia (CO), Costa Rica (CR), Denmark (DK), Finland (FI), France (FR), Germany (DE), Greece (GR), Hungary (HU), India (IN), Indonesia (ID), Ireland (IE), Italy (IT), Japan (JP), Jordan (JO), Malaysia (MY), Mexico (MX), Morocco (MA), Netherlands (NL), New Zealand (NZ), Norway (NO), Philippines (PH), Poland (PL), Portugal (PT), Qatar (QA), Singapore (SG), Spain (ES), Sweden (SE), Switzerland (CH), Thailand (TH), Turkey (TR), United Arab Emirates (AE), United Kingdom (GB), United States (US) Kazakhstan (KZ), Bermuda (BM), Bulgaria (BG), French Polynesia (PF), Nigeria (NG), Hong Kong (HK).

If your country is not listed or unavailable during checkout, please feel free to contact our support team. We are always working to expand our shipping capabilities and will do our best to accommodate your request.

Local Order Pickup Available

Prefer to skip shipping and pick up your order in person? No problem—TrophySmack offers local order pickup at our headquarters in Orange, California.

Pickup is available only by request—we must be notified before the order is processed.

How to Arrange a Pickup

To schedule a pickup, simply email our team at support@trophysmack.com after placing your order. Be sure to include your order number and let us know you’d like to pick it up instead of having it shipped.

Our team will confirm when your order is ready and provide any additional details you need.

Pickup Location & Hours

TrophySmack Headquarters
1800 N Glassell St
Orange, CA 92865
Monday – Friday
9:00 AM – 4:00 PM (PST)

Important Notes

• We’ll send you an email when your order is ready for pickup.
• Please bring a copy of your order confirmation or a valid ID when picking up your item.